Shipping Policy

Shipping Policy

Last Updated: July 2026

At MELURA, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders placed through melura.store.

1. Order Processing Time

All orders are carefully prepared and processed after payment confirmation.

  • Orders are processed within 1–3 business days

  • Orders are not processed or shipped on weekends or public holidays

  • During high-demand periods, processing times may take slightly longer

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Times

Delivery times vary depending on your location and shipping method.

Estimated delivery times:

  • Standard Shipping: 7–20 business days

  • Express Shipping: 5–10 business days (where available)

Please note that delivery times are estimates and may vary due to factors outside of our control.

3. Order Tracking

Once your order has been shipped, you will receive tracking information via email.

You can use your tracking number to monitor your delivery status.

If you have not received your tracking information, please contact us:

Email: support@melura.store

4. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery location

  • Order size

  • Shipping method selected

From time to time, MELURA may offer free shipping promotions or special delivery offers.

5. International Shipping

MELURA may offer international shipping to selected countries.

International customers are responsible for ensuring that:

  • Delivery information is accurate

  • Imported products comply with local regulations

  • Any applicable customs fees, duties, or taxes are paid

Customs delays are outside of MELURA’s control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details at checkout.

If incorrect information is provided and the order cannot be delivered, additional shipping costs may apply for reshipment.

Please contact us immediately if you notice an error in your shipping information.

7. Delayed or Lost Packages

While we work with reliable shipping partners, delays may occur due to:

  • Weather conditions

  • Customs processing

  • Shipping carrier delays

  • Incorrect addresses

  • Unexpected logistical issues

MELURA is not responsible for delays caused by third-party shipping providers but will assist customers in resolving delivery issues.

8. Order Issues

If your order has not arrived within the expected delivery timeframe or arrives damaged, please contact us:

Email: support@melura.store

Please include:

  • Order number

  • Full name

  • Shipping address

  • Description of the issue

9. Contact Us

For any shipping questions or assistance, please contact:

MELURA
Email: support@melura.store
Website: melura.store

Thank you for choosing MELURA — premium botanical self-care delivered with care.