Refund & Return Policy

Refund & Return Policy

Last Updated: July 2026

At MELURA, we want you to love your purchase and have a positive shopping experience. If you are not completely satisfied with your order, we are here to assist you according to the guidelines below.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in its original packaging

  • Proof of purchase must be provided

  • The return request must be submitted within 30 days of delivery

For hygiene and safety reasons, certain personal care products may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Used or opened personal care products

  • Items without original packaging

  • Gift cards

  • Clearance or final sale items

  • Products damaged due to misuse or improper care

3. How to Request a Return

To request a return, please contact our customer support team:

Email: support@melura.store

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the product (if damaged or incorrect)

Our team will review your request and provide return instructions.

4. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The product arrived damaged

  • The wrong item was received

  • The order contains a confirmed error from MELURA

We recommend using a trackable shipping service when returning items.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to the original payment method

  • Processing times may vary depending on your payment provider

  • Shipping fees may not be refundable unless the return is due to our error

Please allow additional time for your bank or payment provider to complete the refund.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos or videos showing the problem

We will work with you to resolve the issue as quickly as possible.

7. Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

8. Exchanges

We currently handle exchanges on a case-by-case basis depending on product availability.

Please contact us at:

support@melura.store

for assistance.

9. Final Decision

MELURA reserves the right to refuse returns or refunds that do not meet the requirements outlined in this policy.

Our goal is to treat every customer fairly while maintaining the quality and safety standards of our products.

10. Contact Us

For any questions regarding returns, refunds, or your order:

MELURA
Email: support@melura.store
Website: melura.store

Thank you for choosing MELURA — premium botanical self-care created with care.