Privacy Policy

Last Updated: July 2026

At MELURA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit melura.store, purchase our products, or communicate with us.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment and transaction details

• Order history

• Device information, browser type, IP address, and website activity

• Any information you voluntarily provide when contacting us

2. How We Use Your Information

MELURA uses your information to:

• Process, confirm, and deliver your orders

• Provide customer service and support

• Send order updates and important notifications

• Improve our products, website, and customer experience

• Personalize your shopping experience

• Provide promotional emails and offers when you choose to receive them

• Prevent fraud and maintain website security

3. Payment Security

Your payment information is processed securely through trusted payment providers. MELURA does not store your complete credit card or payment details on our systems.

Payment providers process your information according to their own privacy and security policies.

4. Cookies and Tracking Technologies

MELURA uses cookies and similar technologies to improve your shopping experience.

Cookies help us:

• Remember your preferences

• Understand website usage

• Improve website performance

• Analyze marketing campaigns

• Provide more relevant content and advertisements

You can manage or disable cookies through your browser settings.

5. How We Share Your Information

We only share your personal information when necessary to operate our business and provide our services, including:

• Payment processing providers

• Shipping and delivery partners

• Website hosting and technology providers

• Analytics and marketing platforms

MELURA does not sell, rent, or trade your personal information to third parties.

6. Data Protection

We use reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we take every precaution to protect your information, no online system can guarantee complete security.

7. Your Privacy Rights

You may have the right to:

• Request access to your personal information

• Request correction of incorrect information

• Request deletion of your personal information

• Unsubscribe from marketing communications

To exercise your rights, contact us at:

support@melura.store

8. Third-Party Services

Our website may use third-party services such as payment providers, analytics tools, advertising platforms, and shipping providers.

These third parties have their own privacy policies and practices. MELURA is not responsible for the privacy practices of external services.

9. Children's Privacy

MELURA does not knowingly collect personal information from children under the age required by applicable laws without appropriate consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page with the revised date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

MELURA
Email: support@melura.store
Website: melura.store

Thank you for choosing MELURA — premium botanical self-care designed to support your daily wellness ritual.